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Your Storage — Privacy Policy

Scope. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit
yourstorage.ef (the “Site”), create an account, or pay online via Paymob. It is drafted to align with
Egypt’s Personal Data Protection Law No. 151 of 2020 (PDPL) and relevant Central Bank of Egypt
(CBE) consumer‑protection/payment rules. If anything here conflicts with applicable law, the law
prevails.

1) The data we collect

• Identity data: name, national ID/passport number (if required for KYC), date of birth.
• Contact data: mobile number, email, billing and storage‑unit address.
• Account data: login credentials, preferences, support messages.
• Transaction & payment data: order ID, amounts, method, masked PAN/token (from Paymob),
  authorization & Acquirer response codes, refunds/chargebacks.
• Usage data: device info, IP address, cookies, pages viewed, access times.
• CCTV/onsite security data: footage and entry/exit logs at our facilities.
• Special categories: we do not intentionally collect sensitive data. If legal KYC requires such
  data, we will obtain explicit consent or rely on a legal basis permitted by PDPL.

2) Why we process data (legal bases)

We process personal data for: – Contract performance: to register you, reserve a unit, manage your lease, take payments, process refunds, and deliver services. – Legal obligations: tax, accounting, fraud/ AML checks, CBE/PDPC (Personal Data Protection Center) requests. – Legitimate interests: site security, service improvement, dispute resolution, and protecting our facilities, provided your rights are not overridden. – Consent: marketing communications, certain cookies/analytics, or where PDPL requires explicit consent. You may withdraw consent at any time.

3) Payments via Paymob

We use Paymob as our payment service provider (PSP) for cards (Visa/Mastercard/Meeza) and other methods they enable. When you pay, payment data is processed by Paymob and relevant acquirer/ banks under CBE regulations and card‑scheme rules. Paymob is PCI‑DSS compliant and supports 3‑D Secure where applicable. We do not store full card numbers or CVV; we receive tokens/identifiers and transaction results.

4) Sharing your data

We may share data with: – Paymob and acquiring banks for payment authorisation, settlement, refunds, and dispute handling. – Service providers/contractors (IT hosting, CRM, security/CCTV, couriers) under written agreements. – Authorities/regulators (e.g., CBE, PDPC, tax authorities) where required by law. – Professional advisers (legal, audit) under duty of confidentiality. We do not sell personal data.

5) International transfers

If we transfer data outside Egypt (e.g., cloud hosting, payment processing), we will implement PDPL‑compliant safeguards and, where required, obtain PDPC approvals/permits or rely on countries/ recipients offering equivalent protection. Details available on request.

6) Data retention

We keep data only as long as necessary for the purposes above and in line with legal/accounting requirements and CBE/card‑scheme dispute timelines. Typical retention periods: transactions (10 years), account/support data (up to 5 years after last interaction), CCTV (30–90 days unless needed for an incident). We then securely delete or anonymise.

7) Your rights (PDPL)

Subject to legal limits, you may: – Access your data and obtain a copy; – Request correction/erasure; – Object to/limit processing; – Withdraw consent (where used); – Data portability (where technically feasible); – Complain to the PDPC or CBE (for payment‑related issues). We will respond to access/ erasure requests within 6 working days of receipt or explain why we cannot comply.

To exercise rights: email [privacy email] with proof of identity

8) Security

We use administrative, technical, and physical measures to protect data, including encryption in transit, access controls, employee training, and vendor due diligence. Payments are processed through Paymob’s PCI‑DSS infrastructure; we do not store card details on our servers.

9) Cookies & analytics

We use necessary cookies for site functionality and, with consent, analytics cookies to improve services. You can manage cookies via your browser or our cookie banner. Disabling some cookies may affect functionality

10) Marketing

We may send you updates about unit availability and offers. You can opt‑out at any time via the email footer or by contacting us.

11) Children

Our services are for adults (18+). If we discover we hold children’s data without guardian consent, we will delete it unless retention is legally required.

12) Changes to this policy

We may update this policy from time to time. The latest version will always be on our Site with a new Effective date.

Contact (Data Protection): – Email: [privacy@yourstorage.eg] – Address: [legal address]

Escalation channels: If we do not resolve your issue, you can escalate: – Central Bank of Egypt – Consumer Protection: via your bank’s channels, then escalate to CBE if no response within the prescribed period. – Personal Data Protection Center (PDPC): for PDPL‑related complaints.

Your Storage — Refund & Cancellation Policy

This policy explains how refunds, cancellations, and charge disputes are handled for online payments made to Your Storage via Paymob. It is intended to meet CBE consumer‑protection expectations and card‑scheme requirements.

1) Scope

Applies to payments made online through our checkout (cards including Visa/Mastercard/Meeza and any other Paymob‑enabled methods). For cash/bank transfer payments, please contact support for guidance.

2) Booking, billing & auto‑renewal

• Storage rentals are billed [monthly/quarterly] in advance
• Auto‑renewal: Unless you cancel under Section 3, your contract renews and the card on file may be charged on the renewal date
• Invoices/receipts are sent by email immediately after successful payment.

3) Cancellations & notice

• You may cancel future renewals at any time before the renewal date/time shown on your invoice.
• Access to the unit ends on the last paid day. Move‑out procedures and unit clearance must comply with your lease agreement.

4) Refund eligibility

We issue refunds in the following cases: – Duplicate charge or accidental overcharge; – Payment processed in error (e.g., system error, wrong amount); – Service not provided due to our fault (e.g., confirmed reservation but unit unavailable); – Pro‑rated refunds: If you move out before the end of a billing period and the unit is returned cleared and keys/access devices are surrendered, we may issue a pro‑rata refund of unused days (excluding setup/admin fees, discounts already used, late fees, or damages). Pro‑rata refunds, if any, are at our reasonable discretion and as permitted by law.

Non‑refundable: one‑time setup/admin fees, late fees, lock/cylinder purchases, packaging supplies, and prior periods already used.

5) How refunds are paid

• Refunds are returned only to the original payment method used (no cash alternatives), in line with card‑scheme rules.
• Once approved by us, we submit the refund through Paymob; the bank/card network controls posting times. Typical timelines are 5–14 business days, but may vary by bank and payment method.

6) Disputes & chargebacks

• If you do not recognise a charge, contact us first; most issues are resolved quickly.
• If you file a chargeback, we will provide evidence (invoice, usage logs, access logs, CCTV if relevant) to our acquirer. If the chargeback is resolved in our favour, the amount may be re‑debited to your card per scheme rules.

7) Payment failures & account status

If a renewal payment fails, we’ll notify you and retry. Continued failure may lead to restricted access and/or lease termination as per your contract.

8) How to request a refund

Email [billing@yourstorage.eg] or use [Refund Request Form URL] with: – Full name, mobile, and email; – Invoice/Order ID, payment date and amount; – Reason for refund and any supporting documents. We aim to respond within 3 business days and resolve within 10 business days, subject to bank timelines.

9) Compliance notes (summary)

• Refunds are processed via Paymob under CBE PSP regulations and card‑scheme requirements.
• We keep a clear audit trail of approvals, amounts, and reasons for refunds and retain records per law.
• We will never request your full card details or CVV over phone/email.

10) Changes to this policy

We may update this policy periodically. The latest version will be available on our Site with a new Effective date.

Support & Billing Contact: [support/billing email & phone]

Placeholders to replace before publishing: company legal name, registered address, support/billing email, phone, billing frequency, pro‑rata rules, and refund request form URL. Add Arabic versions if you prefer a bilingual site